Delivery Hero Online food ordering

Delivery Hero to the Rescue and a Giveaway!

by April@MyFoodTrail on July 17, 2012

in Food Services, Giveaways

Have you ever not been in the mood to go out and wanted to order home delivery, only to find you have no takeaway menus? Not to worry, you can keep your trackie dacks on, Delivery Hero will come to the rescue! With just a few clicks and without getting off the couch, food can be on the way to your house.

Delivery Hero is an Australasian online food ordering site which allows you to quickly and easily order takeaway food over the Internet. I was contacted by Delivery Hero to see if I was interested in trying out this new service and would be given a $40 voucher to cover the cost of my food. I have previously tried out a similar service so I wanted to give Delivery Hero a go.

On the Delivery Hero homepage http://www.deliveryhero.com.au/, you enter in the delivery address postcode and a list of restaurants that deliver to your area appear. You can view each restaurant’s menu before making your selection.

Delivery Hero - Homepage

Delivery Hero home page

We only had a choice of Thai, Indian or pizza places that delivered to our area so we decided to go with Thai. If the restaurant is open, you can place your order for immediate delivery. If not, you will need to preorder and specify a time for delivery. The menus are very clear with the description and price.

Delivery Hero - Sample Menu

Sample menu

To add an order to your cart, all you need to do is click on it. If there are additional options for an item, a pop-up box will appear for you to make a selection. At any time before checking out, you can see the items you have ordered on the right side bar. Some restaurants may charge a delivery fee or have a minimum order requirement. This will be clearly labelled in the cart.

Delivery Hero - Order Cart

Food ‘cart’ with my order

Once you are ready to check out, click on the checkout button. Here you will be asked for delivery details and for payment. Most restaurants accept cash on delivery, credit card or Paypal. I paid with Paypal and selected that I wanted my order immediately.

Delivery Hero - Enter Delivery Details

Entering delivery and payment details

When I clicked on the Pay Now button, I was taken to the Paypal website. I confirmed the payment and had to click on a link to return to the Delivery Hero website. Unfortunately the Delivery Hero page crashed.

Delivery Hero - Website crash

Delivery Hero crash :(

I knew that the Paypal payment had gone through, but I wasn’t sure if Delivery Hero got my order. I called the 1300 number listed on the Crash page and someone answered straight away and confirmed they had received my order. They said would call me back to let me know how long it was going to take. After I hung up the phone, I also received a text message letting me know that my order had been processed.

I never got that call back, but in less than 40 minutes, the food was at my door and I had a restaurant meal without even leaving the house!

Delivery Hero - home delivered food

Home delivered Thai dinner

When you return to the website, it remembers your last 3 orders and your address, to make re-ordering a breeze. This reminds me of the Sex and the City episode when Miranda orders takeaway Chinese food and the lady on the phone giggles because she knows who Miranda is and what she’s going to order as she orders the same thing every night. Miranda feels humiliated and hangs up! She wouldn’t have this problem if she ordered online with Delivery Hero!

As a special offer for My Food Trail readers, you too can try out the Delivery Hero service and get $10 off your first delivery. Just enter APRILTEN in the coupon code when you select either Paypal or credit card for payment. This coupon code is valid until 30 September 2012. One voucher per order and one voucher per person and valid only for restaurants displaying the green ‘Voucher’ sign.

COMPETITION NOW CLOSED

Congratulations to the winner Jakob Tan! I will be contacting you with the details of your prize.

Thanks to Delivery Hero, one lucky person will win a $40 Delivery Hero voucher! All you need to do is comment below and tell me “What would you like to order from Delivery Hero?

Competition closes on Tuesday 24 July 2012 at 11pm AEST and the winner will be selected randomly and notified by email. Please make sure you enter with a valid email address. The voucher is valid for use until 30 September 2012 and is valid only for restaurants displaying the green ‘Voucher’ sign.

Good luck!

Over & Out, April xx

April received a $40 voucher from Delivery Hero to try out the service, but does not receive any other commission or earnings.

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{ 21 comments… read them below or add one }

Anastasia Starz July 17, 2012 at 8:27 pm

My work area has 30 places that deliver, being in the cbd. Delivery Hero would be perfect for those cold late nights at the office. It may only be 15minutes away from my building, but when it’s wet and windy it seems a mile away. I’d love to order a Pizza from Panned Pizza, BBQ Chicken, my favourite.

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Kenny July 17, 2012 at 9:28 pm

Interesting idea. However, looking at the menus for a couple of restaurants I am familiar with in my area, the prices seems to be higher than usual.

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April@MyFoodTrail July 17, 2012 at 9:36 pm

Hmm, that’s interesting. I’m not aware of Delivery Hero putting a mark up on the restaurants’ prices if you order through Delivery Hero. I know for the place I ordered from, the prices were the same whether you ordered through Delivery Hero or through the restaurant directly.

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Kenny July 17, 2012 at 9:38 pm

Oh no, I’m not suggesting Delivery Hero is doing it – but there’s noting, I suspect, to stop the restaurants doing it. Gotta pay the D Hero fee some way!

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Kenny July 17, 2012 at 9:36 pm

And besides, isn’t this just another middle man complicating a simple process … like the electricity companies that bill us but generate no electricity?

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April@MyFoodTrail July 17, 2012 at 9:40 pm

I think the concept works well if you are new to an area or not aware of the takeaway places available in your area. Also it’s handy to have all the menus in one place and some people like being able to order and pay online. The downisde is that not all the takeaway places in your area are going to be available on Delivery Hero so your choices might be limited.

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Kenny July 17, 2012 at 9:42 pm

Fair enough, will appeal to some people. Another factor, of course, is the varying portability levels of different food styles.

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April@MyFoodTrail July 17, 2012 at 9:55 pm

Do you mean that some food can’t be taken away? Or some food is not good taken away?

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Kenny July 17, 2012 at 9:58 pm

Both I guess!

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Winston July 18, 2012 at 2:25 am

Ohhh I really like your product/business reviews… Very comprehensive and you really put yourself in the shoes of the everyday consumer like us very well. And yes, takeaway options are always sth I’d consider. Thanks for this =D

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Iron Chef Shellie July 18, 2012 at 12:23 pm

We have used them a few times before when I couldn’t be bothered cooking.
I would order a truck load of pad thai… cos i LOVE my pad thai :P

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Em July 18, 2012 at 3:13 pm

There are seven places near me that use this service. I would order pizza as it travels well and is the original home delivery food!

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Hannah July 18, 2012 at 8:24 pm

Dessert. I’d want to order dessert. MANY DESSERTS.

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GourmetGetaways July 19, 2012 at 8:22 am

Oh I wish we had this in my area!! How I miss living in a city! (sometimes) Great story and so good that everything went smoothly with the delivery even though there was a systems crash :)

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Fars July 20, 2012 at 1:20 pm

I would definately order the lam shanks from torrente a restaurant I have tried many times before but i never realised had this delivery service! Will definately save me the treck

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Daisy@Nevertoosweet July 20, 2012 at 2:43 pm

OMG OMG OMG This is perfect for me!!! Mr Bao and I always go out for dinner cuz we just don’t want to cook omg it’s so simple with delivery hero i’ve gotta give this a try :)

Thanks for sharing~

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Jakob Tan July 20, 2012 at 7:52 pm

I would like Delivery Hero to bring pizza and noodles to my house, so that my mum can have a break from cooking dinner every night, and she can play with me instead.
Thanks.

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Jacky July 23, 2012 at 6:07 pm

I think this is a great idea for those cold, cold nights when you can’t be bothered cooking but you don’t want to go out to pick something up! I would order Chinese, because through this website I just found out that there is a nice Chinese restaurant in the next suburb! I’m tempted to put in an order tonight!

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Libby July 24, 2012 at 4:39 pm

I also got an email from them, asking me to try it out but I didn’t really pay much attention to the email and disregarded it. Silly me! Wouldn’t mind a nice restaurant meal delivered to my house as I can’t be bothered leaving the house on these cold winter nights, heh.

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Bec September 6, 2012 at 2:48 pm

Hi April,
I’m very excited to have discovered your blog! Loads of interesting reviews and posts.
Just a question about delivery hero – I currently use Menulog and have so far found that to be great! How do you compare the two sites?
Thanks,
Bec

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April@MyFoodTrail September 6, 2012 at 4:17 pm

Thanks for visiting Bec! Both sites are very similar, so which one you would choose to use would depend on the restaurants available in your area. I thought the Delivery Hero customer service was good from my experience.

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