Review: Home Delivery order from Menulog

by April@MyFoodTrail on August 9, 2009

in Food Services

I received a $30 voucher courtesy of Menulog to try out their takeaway service. Menulog is an Australian online food ordering and eating out guide and can be found at

One night when hubby and I couldn’t be bothered cooking or going out, I decided to give the service a try. Menulog is a free service that consolidates the menus of the restaurants in your area (who decide to join the Menulog network) and allows you to make your home delivery order online and pay via a credit card. Menulog then contacts the restaurant to put through your order and make payment on your behalf, then the restaurant makes the delivery.

The online ordering process was easy. On the main page of the website, you enter your postcode and a list of restaurants that deliver to your area appears. They were mostly pizza places, Indian or Thai restaurants. It has been a while since we have had Thai, so we went with takeaway from Thai Thai on Glenferrie Road, Hawthorn. You can read my review of the food at Thai Thai here.

Once you choose a restaurant, their menu appears on the next page. The menu items have detailed descriptions with a price listing. You enter the quantity and click “Add”, and your selected items are added to a running list at the side of the page.

We wanted to order a curry, but while it mentioned the curry flavour, it didn’t mention which meat or vegetables it came with. When I clicked “Add”, a pop-up box appeared asking for my selection of meat or vegetable. Cool!

Once you have finished placing your order, scrolling to the top right or clicking on “View Cart” shows you your total order and the total cost. In this case, Thai Thai offers free delivery if you order more than $25.

When you click “Checkout”, a new page opens for you to enter your address details and pay for the order. It also allows you to specify a delivery time. I placed my online order at 5.45pm and requested that it be delivered at 6.30 the same day. About 10 minutes later I received an SMS confirming my order, listing the restaurant’s phone number and the expected delivery time. My order arrived at 6.45pm which I thought was good.

One of the disadvantages of Menulog is that in some areas, there might only be a small selection of restaurants available. I would think though, as Menulog grows, more restaurants would be added. The advantages are that you can see the menus and prices of all the restaurants online and make your order via credit card. Some restaurants also offer discounts not available if you just rang them directly. I see this service coming in very useful when you are new to an area or when you want home delivery and have no restaurant menus handy.

Once your details are recorded, you can track your past orders which may be useful to remember what you ordered from a restaurant before. You also earn reward points for your takeaway orders. $1 spent on takeaway = 1 point, 100 points = $1 off and the reward points last for 12 months.

As a special offer for My Food Trail readers, you too can try out the Menulog service and get $10 off your first delivery.

Just enter this code in the checkout process: BC8DE5

Terms & Conditions

  • Available for Australia wide at participating restaurants which display the “Vouchers Accepted” sign
  • Voucher is valid until November 2009
  • Minimum purchase of $20 is required

Over & Out, Rilsta xx

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{ 7 comments… read them below or add one }

Conor @ HoldtheBeef August 10, 2009 at 12:43 am

I checked out Menulog when I was in my swiney couchbound solitary confinement situation a few weeks ago, but didn't end up using it (much to the relief of the poor delivery person, I would think!).

Sadly the Menulog options are very limited in my area, but there are so so many restaurants within walking distance that luckily, when healthy, I can use my legs instead of my fingers to do the walking, hehe.


Maria@TheGourmetChallenge August 10, 2009 at 1:32 pm

I saw menulog too. Looks pretty easy to use. Might need to check it out for myself


Rilsta August 14, 2009 at 9:33 am

Hi Conor: It's no so good if there aren't many restaurants listed in your area but at least you are lucky to have so many restaurants within walking distance!

Hi Maria: Yeah, it works well if there are a good choice of restaurants in your area.


unhappy August 28, 2009 at 9:27 pm

I used Menulog for the first time day. COMPLETE DISASTER

stuffed up the order, so the that food was uneatable for dietary requirements and also the meat was raw instead of well done. Then to top it off spoke to James on the phone who was utterly useless and placed us on hold for 10 minutes!

Avoid using Menu log at all costs as there are too many people involved in a simple process and Menulogs communications is not up to the job.


Rilsta August 31, 2009 at 11:28 am

Hi unhappy: Sorry to hear about your bad experience. 🙁

To be fair, the quality of the food from the restaurant is beyond Menulog's control, unless they stuffed up the order in the first place. All Menulog do is provide the details of your order to the restaurant – the rest of it is up to the restaurant.

Perhaps it would be a good idea to leave this feedback with Menulog too so they can know you are unhappy.


Nicole May 30, 2014 at 8:51 pm

We just used menulog for the first time and WOW IT WAS GREAT!!! So easy to sort the types of restaurants in our area, then select, read reviews and order. We ordered lovely Chinese from Kwans in Ringwood and it was really nice, flavour packed and delivered quickly.
My only comment is we want to leave a comment on menulog about the restaurant we used and we cannot work our how to……..,


Alex September 13, 2016 at 12:47 pm

Long Story Short:

Ordered food around and got a txt saying that the order was received at the restaurant at 12:17pm, estimated delivery time is 1:17 pm.

At 12:54pm, received a call from Menulog stating that the suburb that I have input was incorrect so that I had to pay 5 dollars extra. I agreed.

A few minutes later they called me to state that they will waive the 5 dollars extra only this time, great.
However, they were stating that at this point it will take another 40 minutes for the order.

I requested for an explanation as to why they waited 40 minutes before they started making food, or to call me.

They said that this is the restaurant’s fault. I requested for a manager, also stated the same thing.
In the end, I was left with no lunch, two hours of the day wasted, and also $30 left with Menulog waiting to be back into my account within 3-5 business working days.

These guys don’t understand that the order we place and the company that we pay is Menulog, not the restaurant directly. If you check the bank statement, the funds will have been paid to Menulog, not the restaurants. For whatever reason the restaurant is not able to provide, is an issue with Menulog directly, not with the customer. Hence the customer should not have to worry about dealing with any of the restaurants decisions. I believe that this is the whole reason Menulog is even there, as a mediator.

At the end of the day, I strongly advise for future potential customers to take this experience into account when dealing with Menulog.


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